Selecting a moving company is an important decision. Make sure you understand the services and rates the mover offers. Check the state’s moving and storage association to learn what regulations apply to companies in the local area. These questions can help compare moving companies.
Q. Are you licensed, insured, and bonded?
A. Asking for a motor carrier and U.S. DOT No. helps verify a moving company is licensed to perform interstate moves. TWO MEN AND A TRUCK® is licensed and also protects customers by carrying worker’s compensation insurance, providing bonded services and offering valuation protection options. Find more information at www.fmcsa.dot.gov.
Q. Are you providing an estimate of the exact move cost? What if it is more?
A. Always get a written estimate. There are three types of estimates:
− Binding not-to-exceed
Binding and Binding not-to-exceed estimates protect the customer from fees that might exceed the original estimate. A Non-binding estimate will have a minimum cost associated with the move. Under each scenario, regulations of the Federal Motor Carrier Safety Administration only require customers to pay 110% of the original estimate upon delivery. The remaining balance is due within 30 days from the date of delivery. Find more information at www.protectyourmove.gov.
Q. Can I call a local office with questions?
A. TWO MEN AND A TRUCK® values customer interaction. That’s why our team provides a local point of contact throughout the move. Companies that operate using a dispatch service are less likely to have a local office or provide local support for customers. This is especially common for companies that hire or provide subcontracted services.
Q. Do you hire temporary labor?
A. TWO MEN AND A TRUCK® movers are trained professionals who are drug-screened and background-checked. Unfortunately, that is not always true for other moving companies. It is important to ask for details on hiring standards.
Q. Does the estimate include a guaranteed delivery date?
A. With a TWO MEN AND A TRUCK® expedited service option; items are en route as soon as truck(s) are loaded. Excessive handling of shipments can delay the unload date and increase the opportunities for damaged, lost, or stolen items. At TWO MEN AND A TRUCK®, household goods are handled twice – once on to the truck at the origin and again when delivered to your new home.
Q. What forms of payment are accepted?
A. It is a red flag if a moving company only accepts cash. When paying cash there is no way to track payments made. Be sure to ask what forms of payment are accepted.
Q. Where can I get a copy of "Your Rights and Responsibilities When You Move" and other helpful consumer information?
A. Visit www.protectyourmove.gov
Q. Where can I find out whether a mover is registered with FMCSA?
A. Visit www.protectyourmove.gov
Q. Where can I obtain information about a mover, broker or freight forwarder’s insurance and process agent?
A. Visit http://li-public.fmcsa.dot.gov or call (202) 385-2423.
Q. How do I get assistance to determine if a mover has assessed the correct transportation charges?
A. Visit http://www.stb.dot.gov or call the Surface Transportation Board at 1-866-254-1792.
Q. Where may I file a complaint against a mover?
A. Visit www.protectyourmove.gov or call 1-888-DOT-SAFT (1-888-368-7238) Monday - Friday between the hours of 9:00 a.m. to 9:00 p.m. EST.
Q. In addition to FMCSA, are there other authorities I should contact to report a mover?
A. Yes. State attorneys general and consumer affairs agencies are responsible for pursuing suspected moving fraud.
Q. How can I learn more about movers and transportation of household goods?
A. Visit www.protectyourmove.gov and www.moving.org.