Moving Reviews

Read unedited moving reviews from real TWO MEN AND A TRUCK® customers from all around the United States. No matter where you're moving, you can trust the professionals at your local TWO MEN AND A TRUCK®.

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Overall, TWO MEN AND A TRUCK® has a 4.5 rating.
Based on 264325 reviews.
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by Mario from Round Rock on
Our personal possessions were handled carelessly and broken.
by Freteta from Conley on
Trey, Michael and one other young man were extremely efficient and I am very pleased with the move's experience. They were very professional, courteous and thoughtful. Thanks for being part of my relocation!
by Lisa from Las Vegas on
I am very unsatisfied with your services. I moved from a 1600 square foot house and your movers packed the truck poorly and had to go back for a second trip. This is further unsettling because I moved all 6 of my dining chairs, 4 barstools, 2 large round chairs and every bit of my personal items myself. Your movers did not move any boxes, pictures or personal items at all. Everything should have fit in the truck in one trip. Furthermore, the movers were careless. They spent A LOT of time wrapping my furniture, only to hit several walls, door frames and light fixtures in my new home. Damage was caused to the walls and door frames and while you sent someone out to repair, it was painted with the wrong finish and still has not been completed even though I have talked to someone in your office several times. Your movers also soiled my off white couch and chair while moving and even left an arm cover laying in the floor of the truck. The people you have on the phones doing the estimates and scheduling service are very nice and helpful, but your company did not deliver on what was said. I feel like I was overcharged because of your movers incompetence.
by Allon from Nashville on
Joe and Curtis is an awesome team.It seem like they have worked together for many years.
by Marcia from Birmingham on
The main crew with Josh was great. The second crew that met me at my sons house I was not impressed with. The head guy or driver was rude and unpleasant upon arrival. At the end he did not listen to were I ask him to put boxes, he chose to put them all in the garage.
by Mark from Arlington on
I was having only one piece of furnitutre moved, so the question of boxes was not necessary.
by Mike from San Diego on
We were very unhappy with the moving service we received. The movers slide the top of my china cabinet off the base and left large deep scratches. The local office sent out someone from the office to try to fix it two times, but that only made it worse. They finally sent a professional furniture repair person but he was not able to fix it correctly due to the damage that the office person did. The professional repair person said that it would have been an easy fix had the office person not tried to sand it down. My cabinet is forever ruined. The two workers dropped a piece of furniture (we heard it) and put a large gash in the floor but when we asked them about it they acted like it was no big deal. They destroyed the bottom of a large TV we had as they could not lift it up the steps correctly. Today as we were unwrapping a toy truck we noticed that they put a large gash in the top of the trunk. The truck driver was not well informed about the insurance and could not adequately explain to me the options even after he called the office. We have moved 5 times in the last 10 years and have never had such a terrible experience. I will actively ensure that no one I know ever uses you company.
by Grace from Geneva on
The crew who came, Brian and 4 others, were excellent! They worked hard, were very careful with our belongings, and overall did an outstanding job. We were very pleased with the move.

Apparently I had a miscommunication with the estimator. I told him that we would move almost everything but the furniture ourselves, and that I'd want the moving crew to pack and move my office AND whatever odds and ends were left that we had not been able to move ourselves. The movers came prepared to pack only my office, and did not have enough boxes/supplies to pack and move the leftover items. Since it was a local move and the new owners were not taking possession for a few days, this was not a huge problem but a minor annoyance.
by Doreen from Fairfield on
I was very happy when I scheduled and was given a price. I had a king size bed, dresser and one recliner moved which I was quoted approx. $250. to $350.00. The total bill was over $460. It was a hot day and the two men you sent me were on their second move of the day. The men were hot and tired and took breaks every 20 to 30 minutes. I went to buy the men bottled water taking me 20 mins which nothing was done while I was gone. I believe your company took advantage of me and I was ripped off. There was a piece of my head board which was tall and I was told it would not fit up the stairs since they were to tired to move it up the stairs. I had to pay someone else the next day ($25.00 each) to move the piece upstairs as there was plenty of room. I gave them a tape measure since they did not have one and they kept it. I will tell anyone that may be moving not to use your company as I am unhappy with your service.
by Daphne from St Louis on
All staff was great. Only issue was computer system did not accurately determine time and size of truck. Truck was not big enough and went way over time. I can not give you an excellent because of that and will be Leary if I use you again for a big move. It made for some unnecessary stress.
by Ryan from West Chester on
Our move was smooth and seamless, which was appreciated since moving day is hectic unto itself. The team of James Fulford, Georgianna Hawkins, Patrick Randolph, Humberto Camacho, and Desmond Garfield took great care of our property and functioned very well as a team. All great personalities, they actually made the day fun and comfortable. I have saved their names because if I ever move in the future, I would request them. Coming from someone who has spent the majority of my career as a Customer Service Mgr., their efforts and service should be applauded.

Regards,
Ryan Lloyd
by Bonnie from on
I appreciated the flow of communication. The office staff promptly responded to my inquiry on their website. As moving day approached, they sent helpful moving tips and reminders, and on moving day, the movers called prior to showing up.

The move itself went really well also!
by Sandy from Mesa on
They were great. Showed up at the door when we were told they would be there. Got started right away. Had everything in the truck and on their way in under the quoted time.
We had a couple of large pieces that would not go down our narrow hall way or into the rooms.
They tried several options yet being careful as to not damage furniture or walls. Much appreciated.
Were done and gone an hour under quoted time saving us money and did a great job setting everything up.
Would definitely use again and recommend.
Thank you Two Men and a Truck!
by Jim from Fort Collins on
Informed that they took a 1/2 hour lunch and it took them almost 3 hours to get to the new address when it is a hour and fifteen minute drive. They did not ask for directions so I assumed they would do the logical thing and check google/apple maps for appropriate directions instead of taking a much longer way.

For a moving company I'm pretty surprised that you would waste time by using manual tools to disassemble/assemble a bed frame instead of bringing a power drill with appropriate bits.

When connecting the washer and dryer they didn't connect the drain hose to the drain so I spent my first night ringing, washing, and drying all the towels I have in an effort to clean all the water that flooded my wash room. Then spent the next few days with a fan constantly running to dry the carpet and area under the machines so the floor doesn't warp.

I really felt that time was wasted which means my money was wasted. I tipped them but I had real reservations about it. I won't be using again.
by Melinda from San Antonio on
The men did the best they could under the circumstances; however, we didn't plan well enough for the amount of HHG that I had.
by Ruth from Bethel Park on
Sorry I am late in sending this reply. My emails were up to 5000 since my internet was down. I have
Recommended your company to my son &daughter-in-law.
by Joanne from Hillside on
They did not blanket wrap most of my furniture. Most was only wrapped in plastic, which tore and chipped some of my furniture. My kitchen chairs were not wrapped at all. I've moved several times and my furniture was never less protected. I was also disappointed that I was quoted 5 hours, but I ended up moving all of my boxes and some of the furniture myself, and still ended up paying for 5 hours.
by Pete from Akron on
Jerry and Jessica have done a great job in arranging the moves I have asked them to do over the past five years. They are great representatives of your company. The movers have all been great as well. I could not be happier with the service everyone from the Akron, OH office Two Men And A Truck has provided to me over the years and I will continue to use them in any moves I have in the future.
by Shaunna from Hilliard on
The movers were VERY POLITE and swift workers, I was very happy with them. The service I received was great, thank you.
by Jessica from Cedar Falls on
We used Two Men and a Truck after a very successful move from DM to Cedar Falls two years ago. We needed to move back from Cedar Falls to Pleasant Hill. This move had a few problems with wall damage and abrasions on a sectional which had been moved two years ago without incident. It has been almost two months since the move, but Two Men and a Truck sent someone to patch the wall damage and repaint and an upholsterer who repaired the microfiber sectional abrasions. The problems were completely taken care of and resolved. We certainly would use Two Men and a Truck again for a move.
by Kristi from Wake Forest on
I was told to expect the movers around noon and they did not get there until almost 4. I was very upset about that but they did a good job as far as I know. My stuff went to storage so I'm not sure what if anything is broken.
by Jesus from Gurnee on
After searching for the best moving company to help me move, I was excited to find that Two Men and a Truck were not only available, but the price was reasonable. The experience was excellent until the actual movers came. They complained when I asked them to pick up the last few boxes left in the house. One of the movers had the audacity to comment (under his breath) if I was to be charged in addition for the remaining boxes. He was not aware that I overheard the comment. I have to say I found his attitude to be rude and unprofessional. I hired Two Men and a Truck because I heard nothing but the best things about this business but when it came to the actual move I was very disappointed. Also some of my furniture had scratches and dents on it because the movers were not careful with my property at all. Not to mention their sweat dripped on my furniture. It was hot outside and I can understand a bit of sweat but if you're drenched in sweat the professional thing to do is wipe yourself off before beginning the next job. I was completely disappointed with their performance and unprofessional attitude.
by Angela from Milwaukee on
I was overall satisfied with the services provided. The movers were friendly and professional. I felt like they moved a bit slowly and after the move a couple friends who also used your company said the same thing. One of the movers packed some things from a larger box into smaller boxes to "lighten the load" which was totally fine, but he did not label the boxes.
Overall satisfied and will use company again.
Thank you.
by Bennett from Des Moines on
I would grade the last move a C-. The guys took much longer than they should've. Stretched the time out significantly from the midway point of the job on.
by Peter from Westerville on
All 3 of the guys were excellent, very professional. they should ALL get bunches of truck bucks!
by Lisa from Jenks on
They did great overall but had to ask me for tools to take my furniture apart. They should come prepared with their own tools. The African American worker was overly friendly and talked too much making me feel a little uncomfortable.
by Regina from Cincinnati on
Excellent effort for the small job I had. I would definitely recommend your company.
by Mary Jane from Glenview on
These two young men were excellent. Should you have questions call me
by Patricia from Plant City on
You have now moved me 4 times. I have no complaints
Staff was prompt. Polite. And quick. They were awesome even about my dog
by Jodi from Wrightstown on
More specific items per room listed on check sheet
by Sylvia from Fairborn on
Great service and I have you on speed dial. All of your employees are courteous, clean, and careful with the furniture and boxes.
by Lisa from Alpharetta on
The guys worked really hard...and many more hours than we expected them too. Never a complaint! Always very plesant and polite. Not one bit of damage to our possessions.
by Jonathan from Newark on
When moving some furniture the guys damaged a lami ant floor. I didn't see it until after they had left. The repair was costly and very time consuming. We cLled buf no one returned our call. We will not use you again and will not recommend you. If you would like to make this right, please call me at 302 690 7094. Thank you
by Robert from Virginia Beach on
- Movers were very nice group of guys, and easy to work with with. They generally took good care in wrapping furniture for the move.
- Was very impressed that the office/move manager came to my "move from" location to check on move progress.
- Three negatives - a file cabinet received some scratches; mover trying to reassemble bed damaged the threads on the screw when trying to reassemble; movers broke an exterior light globe on another unit at the "move from" location and did not tell me, and I had to find out from a neighbor. Otherwise, the move went very well.
by Anne from St Louis on
Theresa was very professional, courteous and prompt. The issue I have with the company is that she estimated the move would take 5 1/2 hours which, given that the movers were only moving furniture and not a significant number of boxes (we had already moved items from all closets and cabinets and there were only four boxes and three suitcases remaining to be moved. Also, we took the TV and printer in the car ourselves.), should have been much more accurate. However, it took a full 8 hours for the move, even with my husband and me helping for the last hour and a half. Justin and Terrell were very courteous and polite but clearly were not trained how to properly run a move. The move-out took 4 hours which, given the freight elevator situation at our old building, was relatively reasonable. The move-in also took 4 hours, which was MUCH longer than it should have. The move started late due to an issue at our old building. Not their fault. However, we were running behind and got to the new building late, which meant we did not have the freight elevator for the full four hours that I had reserved. Justin and Terrel knew this but still did not make proper use of the freight. They did not stage the move well. They should have off-loaded everything from the truck first, then filled the freight as much as they could on each trip to take things upstairs and then offload on our new floor. Once everything was offloaded to the new floor, that's when they should have moved things into apartment. They were even told this by our building manager and I also asked them to pick up the pace. Because they didn't do this, we lost the freight and my husband and I had to then pitch in and help them by taking the remaining stuff up in the smaller elevators. Even still, it took them FOUR HOURS too unload -- WAY TOO LONG. I know it was way too long because the two guys who moved us into the old apartment unloaded everything we own -- books, dishes, clothes, computers, office supplies, cookware, kitchen appliances -- in under four hours - and that was with the bad freight situation. I've moved many times and, if it is managed correctly, it should never take as long to unload as it does to load. The guys were working hard but not working smart and that means they were not properly trained. I don't know if it is the company policy to slow-walk moves or if you just don't train your people properly but, either way, I would not recommend you to anyone I know. Sincerely, Anne Daniels
by Matthew from New Port Richey on
The three gentlemen were excellent. Very fast and friendly. I was refereed to use these three because they had previously moved a family member. My only complaint was the transportation cost. I know that I used a group from a neighboring county, but $118 to travel less than 20 miles? If I would've used the local two men would they have charged the same?
Otherwise, excellent service from my three guys.
Thanks!!
by Verna from Buchanan on
The driver Kevin and his assistant were great. They knew how to load the truck and unload the items. I would definately refer Two Men and a Truck to anyone who would ask.

Sorry I did not complete the survey earlier but I had problems with my internet


I wish you continued success
by Danielle from Fishers on
The movers were exceptional, particularly VanDyke. He was always hustling/running back to the truck. They also finished earlier than the estimate so I ended up getting to save some money. Best decision to go with movers (based on this experience) as opposed to moving myself.
by Wade from Lexington on
The movers that were sent to my house were very slow. Since you charge by the hour, I can only guess their pace was in direct relation to charging me the maximum amount they could within the day I had them. One mover "fell out" the job, so production moved even slower until he could be replaced. I believe I could have done the same work in half the time. I was not pleased with the overall work they did.
by Jeremy from Plainfield on
The tagline of 'Movers who Care' spoke to your values, which was also a key factor of our decision.

Generally speaking, we were very happy with the move and our movers - they were professional, courteous, and efficient. We had a challenging move (from a timing perspective) and they were very accommodating of the process.

We did experience some damage during the move do to the truck having a leak in it and rain ruining a box spring of ours. I actually held off on responding to the survey until I saw how that was handled. I'd say that the least-enjoyable part of this process was working through the claim process for that box-spring, primarily due to the timing aspect of it. From my perspective, there were a couple of issues along the way that contributed to this:
-The paperwork filled out and submitted to our movers was unknown/unfindable by the individual I spoke with regarding the claim
-The claim process, while efficient with DocuSign, lacked transparency after I submitted paperwork (basically, after submitting paperwork, it was 6-8 weeks until we heard something, and we 'heard' something by way of a check being sent to us.

Don't misunderstand my feedback, overall we're satisfied with the service we received, and I'm merely pointing out areas for improvement in your processes. Overall, your team took what was a stressful day (moving out of our house, closing on the old house, closing on the new hours, moving into our new home) and gave us one less thing to worry about. Thanks for your help, and I hope this feedback helps your team continue to grow and lead in your industry.
by Katherine from San Diego on
We loved our movers. They were fast, organized, efficient and strong. They did not waste time or money ~ they busted their butts to get it done. They were professional and courteous, and very knowledgeable. Our items arrived without issue. We would so want the same mover guys to do our next move. They were awesome!
by Shelley from Morton on
Shelley & Tyler Davis Move - 6/24/14
While the movers the day of did a fine job the overall interaction with Peoria Two Men & A Truck would lead me to not use your services again. Gretchen was professional, courteous and easy to work with in scheduling and re-scheduling our move date.

The actual move day was a complete debacle. This situation was not caused by the actual employees doing the move, they were professional and courteous even through all the issues.

Issues were:
- Paperwork was not updated in your internal systems which caused the truck to go to a wrong unload address
-The ramp being too short and not fitting on the truck after loading.
-A new ramp being dropped off at the wrong address for the unload. The office solution was to suggest an unload at the correct address until the truck was empty enough to accommodate the ramp. Then go to the wrong address where the ramp was located and pick up the ramp. Return to correct unloading location and unload the rest of the truck.
- The complete and utter disrespect from Brittany when I called to speak to a manager about the ramp issues (she did call and apologize - thank you). Manager did not want to address the issues of why we, your customer, was upset but instead seemed to ignore it. Manager did send out a truck with a ramp to correct unloading location.
-Payment was charged to a wrong credit card number which put the card over the limit and caused issues that took many calls to our credit card company to clear up as well as delaying the process of us renting a rental car for our vacation

Based on these issues, I would not use your company again.
by Donna from King of Prussia on
It was a good experience. The movers were very considerate and helpful.
by Denise from Austin on
One of the movers needed to leave during our move and a replacement was brought in. I wasn't informed what was happening so I had to ask, which ended up being OK, I just wish they would have filled me in from the beginning. The movers could have taken more care with a couple of our items (not putting the copier on a dolly and dragging it instead), and ended up slightly scratching/indenting our new floors in a couple places. When it was pointed out to them, they were happy to make clear note of it though. When it came time to pay, they reduced our total a little which was nice.
by Maureen from Aurora on
My initial conversation with the woman in the office made me realize your wonderful customer service. She was polite, articulate, patient, and knowledgeable. My two movers, Amos (I didn't catch his last name) and Juan Brown, were punctual, kind, efficient, and respectful. Both of these lovely gentlemen made my moving day beyond easy and I have already recommended your company and especially Amos and Juan to friends and co-workers. Thank you!!!
by Adrienne from Grosse Pointe Woods on
Mandio and Logan L provided excellent service and care during my move process. They were very efficient and professional throughout the entire process. They were extremely pleasant and provided great customer service.
They were a great help in making my move process less stressful.
by anthony from Warrington on
The movers were exceptional!!! If I need to move furniture in the future or have a friend who needs to move, I will absolutely recommend Two Men and a Truck. And I would love to get the three movers I had on my move. They were extremely hard working, kind, informative, and a pleasure to deal with!!!
by Cheryl from Bloomfield Hills on
Very positive experience...again !! You 're the best....
and the workers are always perfect !! Thanks !
by mariane from Knoxville on
I could not have been happier with the two guys who moved me! They were very careful, courteous and quick!
Thank you!
by David from Omaha on
Our washer was damaged and needs repair but after talking to your claims person he informed me that we were responsible to secure our washer in a way that it would not be damaged. I told him I was not told that and he said we were sent an email but all our stuff was unhooked and we packed ourselves. No one even attempted to look at it or made an attempt to fix it. Don't you guys have insurance I can refer you to an agent if you would like! Just send me my 100 dollar tip back I gave the 2 young men that moved me!
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